What a service is
A service is whatever you’d name in a sentence like “the checkout API is down” - an app, a queue, a job, a database. Every alert in Warrn belongs to a service, and every service belongs to a team. That chain is how Warrn decides who to page when something breaks. If a team is “who owns this,” a service is “what they own.”Creating a service
Open the team that will own it and click New service. You need to be a team admin. A service needs a name (visible everywhere this service appears) and an optional description.What lives on a service
- Integrations - alert sources (CloudWatch, Sentry, Grafana, Pingdom, webhooks), plus Slack/Jira/Confluence overrides for this service.
- Alert intelligence - the per-service AI Triage toggle, gated by the team’s master switch.
- Knowledge - runbooks and notes scoped to this service.