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Every team and every service has a Knowledge tab. The UI is the same in both places; the difference is scope. A team’s knowledge is shared across every service the team owns. A service’s knowledge is specific to that service.

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Two streams: Runbooks and Knowledge

Inside the Knowledge tab you’ll find two sub-tabs:
  • Runbooks - step-by-step playbooks for handling specific failure modes. Warrn matches these to alerts during AI Triage.
  • Knowledge - everything else: architecture notes, on-call onboarding, vendor contacts, design decisions.
Both are backed by the same editor and folder model. The split is mostly about findability and how Warrn uses them - runbooks are what the AI reaches for at alert time.

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Folder tree

Each sub-tab is a tree of folders. Folders can nest as deep as you want. Hover any folder for inline + document / + folder buttons, or use the Create button at the top right for a modal with the same options plus a description field. Each document in the tree shows its title, reading time, author, and current status.

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Document status

Every document moves through three states: AI Triage prefers published runbooks. Drafts and review-state docs still exist, but they’re treated as work-in-progress.

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The editor

Click any document to open the editor in an overlay. It’s a Notion-style rich editor with auto-save - everything you type persists immediately, no save button.
  • Slash commands. Type / for headings, lists, to-dos, tables, code blocks, images, blockquotes, and embeds.
  • Mentions. Type @ to mention a teammate.
  • Images. Drag, drop, or paste them.
  • Live collaboration. Multiple people can edit the same document together; cursors and selections are shown.
  • Versions. Open the version panel to view or restore prior snapshots.
  • Table of contents. Auto-generated from headings; click any entry to jump.
  • Writeagen AI assist. Side panel that helps you draft, tighten, or restructure prose.

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Confluence-imported runbooks

If you’ve turned on Confluence runbook search (service-level or team-level), pages the AI judges relevant get copied into Warrn as native runbooks. When you open one, the editor’s status bar shows a Confluence badge linking back to the original page, so you always know where it came from. You can also push a runbook back to Confluence using the export button in the same status bar.

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Where postmortems live

Postmortems are not in the Knowledge tab. They live on the incident that produced them, with their own templates and workflow.