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When connecting organization-level integrations (Jira, Google Meet, Confluence), we recommend authenticating with a dedicated service account rather than a personal account.

Why

  • No disruption when people leave. If someone leaves and their account is deactivated, every integration authenticated through them breaks.
  • Audit trail. Actions taken by Warrn (creating Jira tickets, scheduling Google Meet war rooms) show up as the service account, not a person.
  • Scoped permissions. Give the service account only the access Warrn needs. No risk of exposing someone’s full personal account.

How to set it up

1

Create a service account

Create a dedicated account in your identity provider (Google Workspace, Atlassian) with a name like warrn-bot@yourcompany.com or warrn-integration@yourcompany.com.
2

Grant the right permissions

Give the service account access to the projects, repos, or calendars that Warrn needs. Nothing more.
3

Connect via OAuth in Warrn

Go to Settings in Warrn, select the integration, and authenticate as the service account.

Which integrations this applies to

IntegrationWhat Warrn does with it
Atlassian (Jira + Confluence)Creates and links Jira issues, exports post-mortems to Confluence
Google MeetCreates war rooms for alerts and incidents