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PropertyValue
TypeIncoming
LevelOrganization
Auto-resolveNo
Zendesk sends support ticket data to Warrn via webhook. Warrn creates an alert for each ticket, correlates the ticket requester to a customer record, and links ticket-driven alerts to incidents when applicable.

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Setup

1

Connect Zendesk in Warrn

In Warrn, go to Settings > Integrations. Click Connect Zendesk to authorize via OAuth. This grants Warrn read access to your Zendesk instance.
2

Verify the connection

After authorization, Warrn runs a connection test against your Zendesk account. Confirm the test passes before proceeding.
3

Configure webhook triggers in Zendesk

In Zendesk, create a webhook or trigger that sends ticket data to Warrn when tickets are created or updated. Warrn deduplicates by zendesk_ticket_id, so repeat payloads for the same ticket increment the occurrence count.

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How it works

When Warrn receives a ticket payload from Zendesk:
  1. The ticket is converted to alert data (name, severity, description, metadata).
  2. Warrn checks for an existing alert with the same zendesk_ticket_id. If found, the occurrence count is incremented instead of creating a duplicate.
  3. The ticket requester email is matched against customer records in Warrn. If a match is found, the customer is linked to the alert.
  4. If the alert is associated with an incident, a customer impact record is created automatically.